Privacy Policy

1. Who we are

The data controller for Voiceups.online is the entity operating the Service (“Voiceups,” “we,” “us”). Contact: support@voiceups.online or our Contact form.

2. Scope

This Policy applies to visitors, registered users, team members, API integrators, and billing contacts. It does not cover third-party sites or services (including Paddle checkout pages). Please read their policies separately.

3. Information we collect

3.1 Account & identity information

• Name, email address, and password (stored in hashed form);
• Organization or team name, role, and account preferences;
• Plan tier, subscription status, and team membership.

3.2 Contact & support information

• Messages sent through contact forms, email, or support tickets;
• Information you choose to provide when requesting help or refunds.

3.3 Subscription & billing information

Payments are processed by Paddle as merchant of record. Paddle collects billing name, address, payment method details, and tax identifiers. We receive limited transaction data such as subscription status, plan name, Paddle customer or subscription IDs, amounts, currency, and renewal dates — not full payment card numbers.

3.4 User-submitted content & usage data

• Text scripts, prompts, and project metadata you submit for voice generation;
• Generated audio and related exports stored in your workspace according to your plan;
• Usage metrics such as characters processed, generation counts, API calls, quotas, and feature interactions.

We do not use your private workspace content to train shared public voice models for other customers without your consent. Limited technical logs may temporarily include content fragments for debugging, abuse prevention, and security — as described in our Acceptable Use and AI Safety policies.

3.5 Device, browser & log data

• IP address, browser type, operating system, device identifiers;
• Referring URLs, pages viewed, timestamps, and error logs;
• Authentication and security event logs.

3.6 Cookies & similar technologies

See our Cookie Policy for details on cookies, local storage, and analytics technologies.

4. How we use information

We process personal data to:

• Deliver the Service — account access, voice generation, storage, and exports;
• Manage subscriptions — billing events, plan changes, and Paddle-related support;
• Provide customer support — respond to inquiries and resolve technical issues;
• Secure the platform — authentication, fraud prevention, abuse detection, and policy enforcement;
• Improve the product — analytics, debugging, and feature development using aggregated or de-identified data where possible;
• Communicate with you — service announcements, billing notices, and (with consent where required) marketing;
• Comply with law — tax, accounting, legal requests, and safety obligations.

Legal bases (EEA/UK users): performance of contract, legitimate interests (security and improvement), consent (non-essential cookies/marketing where required), and legal obligation.

5. How we share information

We do not sell your personal data. We share data only as needed with:

• Paddle — payment processing, subscription management, tax, and invoicing;
• Cloud hosting & infrastructure providers — to run the Service;
• AI & speech synthesis providers — to process Input and generate Output under contractual safeguards;
• Analytics, email, and support tools — where enabled, as described in our Cookie Policy;
• Professional advisers — lawyers, accountants, or auditors under confidentiality;
• Authorities — when required by law or to protect safety (including reporting serious abuse such as child exploitation).

We require service providers to handle data consistent with this Policy and applicable law.

6. International data transfers

Your data may be processed in countries other than where you live, including where our providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Data retention

We retain personal data while your account is active and as needed for billing, security, and legal compliance. Project content may be deleted when you remove it or close your account, subject to backup retention for a limited period. Transaction records may be kept longer for tax and accounting obligations.

8. Data security

We use technical and organizational measures such as encryption in transit (TLS), access controls, and monitoring. No online service can be completely secure. Please use a strong password and notify us promptly of suspected unauthorized access.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or port your personal data, and to withdraw consent where processing is consent-based. You may lodge a complaint with a supervisory authority. To exercise rights, contact us with enough information to verify your identity. We respond within timeframes required by applicable law (for example, 30 days under GDPR where applicable).

10. Children

The Service is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If you believe a child provided data to us, contact us and we will take appropriate steps to delete it.

11. Automated processing

We may use automated systems to enforce usage quotas, detect abuse, and flag suspected policy violations. Such decisions may affect account access. You may contact us to request human review where required by law.

12. Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Significant changes may also be communicated by email or in-product notice where appropriate.

13. Contact

Privacy questions: support@voiceups.online or Contact us.